424 Solutions Privacy Policy

Effective Date: July 1, 2022
Last Updated: September 15, 2026

This Privacy Policy explains how 424 Solutions LLC (“424 Solutions,” “424,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use our professional services, customer accounts, licensed software, Shopify applications, project intake systems, support channels, browser extensions, and related services.

This policy is intended to cover 424 Solutions’ business services and products. Visitors and customers using the 424solutions.com storefront should also review our Site Privacy Policy, which describes privacy practices specific to the Shopify-hosted website and store.

1. Professional Services and Client Projects

When you engage 424 for website design, development, ecommerce services, consulting, training, support, maintenance, or related professional services, we may collect information necessary to provide and administer those services.

This may include:

• name, business name, email address, phone number, and other contact information;
• billing, invoice, transaction, and account information;
• project requirements, communications, approvals, notes, files, artwork, product information, and other materials you provide;
• store, website, domain, platform, application, repository, hosting, or integration information needed for the project;
• credentials or access permissions you choose to provide through an approved method;
• technical information such as IP addresses, browser information, server or application logs, error reports, and diagnostic information; and
• records of support requests, meetings, training, and project activity.

We use this information to provide the requested services, communicate with you, manage projects and billing, troubleshoot problems, maintain security, document work performed, and improve our services.

2. Customer Accounts, Purchases, and License Management

424 may provide customer accounts, product dashboards, download systems, and software license-management services for products such as Vero and other 424 software.

Depending on the service, we may process:

• your name, business name, email address, and customer or account identifiers;
• purchase, order, invoice, and product-entitlement information;
• license and activation records, including license or activation identifiers;
• the Shopify store or myshopify.com domain assigned to a license;
• product version, download, activation, transfer, and update information;
• account authentication and authorization information;
• security, fraud-prevention, abuse-prevention, and audit information; and
• support and licensing communications.

We use this information to authenticate customers, confirm purchases and entitlements, provide downloads and updates, activate and administer licenses, associate licenses with authorized stores, transfer licenses when appropriate, prevent unauthorized or abusive use, investigate security or licensing issues, and provide support.

We do not use license keys or account credentials as advertising identifiers, and we do not sell license or account information.

3. Shopify Applications

424 develops and operates Shopify applications. The information accessed or processed by a particular app depends on the app’s functionality and the permissions granted to it. Not every 424 app accesses the same categories of Shopify data.

Depending on the app, information may include:

• store name, store domain, merchant contact information, installation status, and Shopify identifiers;
• product, variant, collection, inventory, tag, pricing, discount, cart, or configuration information needed for the app’s functionality;
• order or customer information only where the app’s functionality and granted Shopify permissions require it;
• app settings, rules, templates, preferences, metafields, or files configured by the merchant; and
• technical logs, error information, browser information, IP addresses, and diagnostic information.

We use Shopify data only as reasonably necessary to provide, secure, support, troubleshoot, and improve the applicable app; comply with legal requirements; and comply with applicable Shopify platform requirements.

We do not sell merchant or Shopify customer data. We do not use merchant or customer data obtained through Shopify apps for unrelated advertising or marketing without appropriate authorization.

App-Specific Processing

Some 424 apps process substantially less data than the general categories above. App-specific documentation or disclosures may provide additional detail and, where more specific, supplement this policy.

424 Tiered Discounts: 424 Tiered Discounts is a Shopify discount-function app. It may process or store merchant configuration information such as store domain, installation details, discount rule names, product, collection, or tag targets, quantity tiers, and discount values. Configuration may be stored in Shopify app-owned metafields. During checkout, Shopify’s function runtime provides cart, product, variant, quantity, and pricing information needed to calculate a discount. That checkout information is processed within Shopify’s function environment and is not intended to be retained by 424 as customer order history. Support information is collected only when a merchant chooses to provide it.

Shopify Privacy Requests and Uninstallation

Where required for a Shopify app, 424 responds to applicable Shopify privacy and data-redaction requests and uninstall events. Retention following uninstall varies according to the app, the data involved, operational needs, security requirements, backup practices, and legal obligations. We delete or de-identify data when it is no longer reasonably necessary for the purposes for which it was collected, subject to lawful retention requirements.

Customers of a Shopify merchant using a 424 app should generally direct privacy requests to that merchant. Where 424 processes customer information on behalf of the merchant, we assist the merchant with applicable requests as required.

4. 424 Reviews and Connected Review Platforms

424 Reviews may collect and process publicly available review information so merchants can display and manage customer feedback.

When a merchant authorizes a supported platform connection through OAuth or another authorized integration method, we may receive information made available through the permissions granted by that platform, such as reviewer name, review text, star rating, review date, business or account identifiers, and authorization information necessary to maintain the connection.

424 Reviews may also retrieve publicly visible review information from supported public webpages using automated retrieval methods where implemented. These methods are intended to retrieve publicly accessible information and do not require or attempt to obtain private account passwords or non-public account information.

OAuth credentials, access tokens, or similar authorization information may be processed or retained where necessary to maintain an authorized integration. We do not ask users to provide their third-party account passwords to 424 Reviews.

Review information may be cached, stored, refreshed, normalized, or processed as necessary to provide the review display and management features. We do not intentionally fabricate review content. When a connection is revoked, disconnected, or becomes unavailable, review information may stop updating and may later be removed according to our retention practices.

For individuals in jurisdictions where a legal basis for processing is required, processing may be based on performance of a contract, legitimate interests in providing and securing the service, consent where applicable, or another lawful basis appropriate to the processing activity.

5. AI-Assisted Services and Automated Workflows

424 uses artificial intelligence, automated workflows, and third-party technology providers to assist with business operations and service delivery. These systems may assist with project intake, organizing submitted information, summarization, development, troubleshooting, content preparation, design workflows, customer support, internal analysis, routing information between business systems, and other tasks related to providing our services.

Information submitted through project intake forms, chat systems, customer portals, email, support requests, meetings, files, or other communication channels may be processed by automated or AI-assisted systems when reasonably necessary to provide the requested service or operate 424.

Depending on the workflow, processed information may include contact information, business information, project requirements, website or store information, product information, uploaded files, conversation content, and technical information relevant to the request.

We seek to limit information provided to AI and automation providers to what is reasonably appropriate for the task. We do not intentionally submit passwords, full payment-card information, or similarly sensitive authentication information to general-purpose AI systems. Clients should use approved secure methods when 424 requests credentials or other sensitive access information.

424 does not intentionally use client confidential information for the purpose of training publicly available artificial-intelligence models. Third-party AI and automation providers may process information according to their contractual terms and privacy practices, and we select and configure providers with consideration for the sensitivity of the information being processed.

6. Service Providers and Business Systems

424 uses third-party service providers and technology platforms to operate the business and deliver services. These may include ecommerce and payment platforms, cloud hosting and infrastructure providers, email and productivity services, project-management and customer-portal systems, communications providers, analytics and error-monitoring tools, source-code and development platforms, automation providers, artificial-intelligence providers, and other vendors that support our operations.

We may disclose information to these providers only as reasonably necessary for them to perform services for 424 or our clients. Providers process information under their own contractual and legal obligations.

We may also disclose information when reasonably necessary to comply with law, legal process, enforce our agreements, investigate fraud or abuse, protect the security of our systems, or protect the rights, safety, and property of 424, our clients, users, or others.

We do not sell client project information, merchant data, license information, or mobile phone information to data brokers or advertisers.

7. SMS, Email, and Business Communications

424 may communicate with clients and users by email, customer portal, telephone, and SMS. If you provide a mobile number for project, licensing, account, or support communications, we may use that number to communicate about those matters.

We do not sell, rent, or share mobile phone numbers with third parties for their independent marketing purposes. Message frequency varies according to project and support activity. Message and data rates may apply. Where applicable, you may opt out of SMS messages by replying STOP and request help by replying HELP.

Transactional and service communications may still be sent through another available channel where reasonably necessary to administer an account, project, purchase, license, security issue, or legal obligation.

8. 424 Shopify Tools Chrome Extension

424 Shopify Tools is designed to process supported website information locally in the user’s browser when the user invokes extension features.

The extension may read content from the active browser tab, including Shopify store metadata, page URLs, product or collection handles, theme information, public Shopify responses, and image URLs, for functions such as displaying store details, creating quick links, scanning page images, or generating Shopify import data.

Where a feature operates entirely locally, that processed website content is not intentionally transmitted to 424. The extension may download files when the user explicitly initiates a download. If future extension features use 424-hosted or third-party services, this policy will be updated as appropriate to describe that processing.

9. Analytics, Logs, Security, and Fraud Prevention

Our websites, customer systems, licensed products, applications, and infrastructure may generate technical information such as IP addresses, timestamps, request information, browser or device information, application events, authentication events, error reports, and security logs.

We use this information to operate and secure our systems, diagnose errors, measure reliability and usage, prevent fraud and abuse, enforce licensing and access restrictions, investigate incidents, and improve performance.

We may use reasonable technical measures to detect unauthorized access, automated abuse, credential misuse, license misuse, or attempts to circumvent security or licensing controls.

10. Payment Information

Payments may be processed by Shopify or other payment processors. 424 generally does not need to receive or store full payment-card numbers to provide its services. Payment processors may collect and process payment information according to their own privacy policies and security obligations.

424 may retain transaction identifiers, invoice information, payment status, billing contact information, and other records needed for accounting, customer service, fraud prevention, and legal compliance.

11. Data Retention and Deletion

We retain information for only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining customer and licensing records, supporting clients, maintaining security and audit records, resolving disputes, enforcing agreements, and meeting tax, accounting, contractual, and legal obligations.

Retention periods vary according to the type of information and system involved. Some information may remain temporarily in backups, logs, or archival systems after deletion from active systems. Where we are legally required or have a legitimate need to preserve information, we may retain it for the applicable period.

When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it.

12. Security

424 uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication, encryption where appropriate, restricted credentials, logging, monitoring, and security practices provided by our technology vendors.

No internet-connected system can be guaranteed completely secure. Users are responsible for protecting their own account credentials and should notify 424 promptly if they believe an account, license, or communication channel has been compromised.

13. International Data Transfers

424 is based in the United States. Information may be processed in the United States and in other countries where our service providers operate. Privacy and data-protection laws in those locations may differ from those in your jurisdiction.

Where required, we use appropriate contractual, technical, or organizational measures for international processing and transfers.

14. Your Privacy Rights

Depending on where you live and the nature of our relationship, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, portability, or information about certain processing, and rights to withdraw consent or object to certain processing where applicable.

These rights are subject to applicable law and may have exceptions. For example, we may need to retain certain transaction, security, contractual, licensing, tax, or legal records even after a deletion request.

To submit a privacy request, contact privacy@424solutions.com. We may need to verify your identity or authority before completing a request.

15. Children’s Privacy

424’s professional services, software, applications, licensing systems, and business accounts are intended for businesses and adults and are not directed to children. We do not knowingly design these services to collect personal information directly from children. If you believe a child has provided personal information directly to 424 through one of these services, contact us so we can review the situation.

16. Changes to This Policy

We may update this Privacy Policy as our services, products, technology, or legal obligations change. When we make material changes, we will update the “Last Updated” date and may provide additional notice where appropriate or required.

17. Contact Information

424 Solutions LLC
Privacy: privacy@424solutions.com
General Support: support@424solutions.com
Mailing Address: 4170 US Highway 9 #21, Howell, NJ 07731-1919, United States

Questions specifically concerning the 424solutions.com storefront may also be governed by the Site Privacy Policy.