Troubleshooting 424 Sales Map

Use these checks when state totals, map colors, or the storefront block are not behaving as expected.

A state has no sales count

• Run Sync from Shopify orders to refresh all-time data.
• Confirm the order contains a recognizable US shipping state or, failing that, billing state.
• Check whether the order was created after the last automatic synchronization.
• Compare two-letter state codes and full state names in Shopify.

The map block is missing

• Confirm Sales map was added to the template currently used by the page.
• Save the theme and test the live storefront, not only the editor preview.
• Confirm the app is installed and has an active plan.
• Try another app-compatible section if the theme does not permit app blocks in the current location.

The map appears but states are not colored

1. Confirm Map Configuration contains state rows after synchronization.
2. Save the sold and inactive colors again.
3. Check whether theme-block color settings override the saved app preferences.
4. Confirm storefront app-proxy requests are not being blocked by another script or security rule.

Hover counts do not appear

Enable Show hover tooltip with sales count in Map Configuration and in the theme block. Hover is primarily a pointer interaction; touch devices still display the state colors without requiring the tooltip.

Contact support

Email support@424solutions.com with the shop domain, affected state, example order number, page URL, active theme name, and a screenshot of Map Configuration.