Troubleshooting 424 Discounts

Use these checks when a tier is missing, qualifying at the wrong quantity, or displaying differently from checkout.

The discount does not apply

1. Confirm the automatic discount is active and has valid start and end dates.
2. Confirm the cart item matches the configured product, collection, or tag target.
3. Check whether quantity is scoped per line, per product, or across all matching items.
4. Test at the exact minimum quantity for the expected tier.
5. Check Shopify's discount-combination settings if another discount is present.

The storefront table is missing

• Confirm Tier pricing table is added to the active product template.
• Confirm the current product matches an active saved rule.
• Re-save the rule, then use Repair storefront pricing if needed.
• Make sure the block is not hidden by a template or block visibility condition.

The preview and checkout differ

A product page cannot see quantities belonging to other products. Rules using All matching items therefore show an estimate until the shopper reaches the cart or checkout.

For other mismatches, verify the selected variant's current price and test without unrelated automatic discounts.

Vero does not see the rule

Confirm the Tier rules data bridge app embed is enabled and its page handle matches the Vero bulk-order page. Then rebuild the storefront pricing index.

Contact support

Include the shop domain, discount title, target type, quantity scope, affected product URL, expected price, and actual checkout result when opening a support request.